Taka 9 Privacy Policy — Your data is completely safe with us

Taka 9 is a trusted international online gaming platform for players in Bangladesh. We believe every user should have full control over their personal data. In this Privacy Policy, we clearly explain what information Taka 9 collects, why it is collected, and how it is kept secure.

This policy applies when using the taka9.app website, mobile app, and any other Taka 9 digital service. By using our services, you are considered to have read and accepted this Privacy Policy.

Taka 9's Privacy Policy is built on the principles of international data protection law and GDPR. Our goal is to handle your information with full transparency.

Taka 9 only collects information that is necessary to provide its services, ensure security, and meet legal obligations. The table below outlines the types of data collected and the purpose of each.

We never ask for information we don't need. Taka 9 does not collect any data relating to your religion, political views, or ethnic background.

Taka 9 uses your information for specific, legitimate purposes. There is a clear reason behind every piece of data we collect:

• Account Management: Your identity and contact information are used for registration, login, password recovery, and account verification.
• Payment Processing: Your financial information is used to securely process deposit and withdrawal requests.
• Customer support: Account and contact information is used to resolve issues and provide support.
• Fraud prevention: Technical data such as IP address and device information is used to detect and prevent suspicious activity.
• Legal obligations: Certain data is retained to comply with international gaming license requirements and AML (Anti-Money Laundering) regulations.
• Service Improvement: Your gaming data is analyzed to improve and personalize your experience.
• Promotions & Offers: Relevant offers and updates are only sent to you with your consent.

Taka 9's website and app use cookies and similar tracking technologies to enhance your experience and maintain platform security.

Types of cookies we use:

• Essential cookies: Essential for the site to function properly. Without these, login and payments will not work. They cannot be disabled.
• Performance Cookies: To understand which parts of the site are used most. This information is confidential and is used solely to improve our services.
• Functional Cookies: Used to remember your language preference and login state.
• Security Cookies: Used to prevent CSRF attacks and fraudulent activity.

You can control or delete most cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

Taka 9 does not sell your personal information to third parties for commercial purposes. However, necessary information may be shared in the following limited circumstances:

• Payment processors: Payment gateways such as bKash, Nagad, and Rocket only receive the information strictly necessary to process your transaction.
• Technology service providers: Cloud hosting and cybersecurity service providers operate under strict confidentiality agreements.
• Legal authorities: Information may be disclosed under court orders, lawful requests from investigative authorities, or directives from international gaming licensing bodies.
• Fraud prevention agencies: In cases of money laundering or fraud, relevant international authorities may be notified.

In all of the above cases, we share only the minimum necessary information. A confidentiality agreement with every third party is mandatory.

Taka 9 uses the highest industry-standard technology to protect your data. Our security framework operates across the following layers:

• 256-Bit SSL Encryption: All data transmissions are encrypted.
• Firewall protection: Multi-layered firewall protection against unauthorized access and DDoS attacks.
• Regular security audits: Regular security audits are conducted by independent third parties.
• Staff Training: All our staff undergo strict privacy training and are required to sign an NDA.
• Data minimization: Data is securely deleted once it is no longer needed.

Data Retention Period: Data from active accounts may be retained for up to 5 years after account closure due to legal obligations. After this period, all data is permanently deleted.

As a registered Taka 9 user, you have the following rights regarding your personal data:

• Right to access: To request a copy of the information we hold about you, contact our support team. We will respond within 30 days.
• Right to rectification: You can request a correction if any of your information is inaccurate.
• Right to erasure: You may request deletion of your data at any time, unless we are required to retain it by law.
• Right to restrict processing: You can request that your data not be used for specific purposes.
• Right to data portability: You can receive your data in a machine-readable format (CSV/JSON).
• Right to object: You can object to marketing communications or profiling at any time.

To exercise any of your rights support@taka9.appEmail us or reach out via live chat. We will respond within 30 days of verifying your identity.

Taka 9 is strictly prohibited for anyone under the age of 18. We do not knowingly collect any personal information from minors.

Age verification is a mandatory step in the registration process. If age cannot be confirmed during KYC verification, the account will not be activated.

If a parent or guardian believes their minor child has registered an account on Taka 9, please support@taka9.app. We will close that account and delete all associated data within 24 hours.

Taka 9 does not host third-party website links on its platform. However, if you navigate to a linked payment gateway or partner service page, that provider's own privacy policy will apply.

Taka 9 is not responsible for the privacy practices of third-party websites. We recommend reading the privacy policy of any other site before using it.

Taka 9 may update this Privacy Policy from time to time. For any significant changes, we will:

• We will send an SMS to your registered mobile number
• We will send a notification to your registered email address
• We will display a popup notice when you access the site
• We will notify you at least 7 days before any changes take effect

Continued use of the site after any changes will be considered acceptance of the updated policy. The "Last Updated" date at the top of this page will always be kept current.

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please reach out through the following:

• Email: support@taka9.app
• Live chat: Chat with us directly via the chat button at the bottom right of the site
• Support hours: 7 days a week, 24 hours a day

Our privacy team typically responds within 24–48 hours. Complex requests may take up to 30 days.